# The Science of Talent: Care, Dream, Risk, Expect

*https://www.hrm.de/the-science-of-talent-care-dream-risk-expect/ — 2009-05-19*

**Zusammenfassung:**West Paces has established an operating culture, philosophy & technique that translate into operational efficiencies, record sales, profits, employee retention & customer satisfaction. They are in business to create value & unparalleled results for owners & customers delivering reliable, genuinely caring & timely service through respected & empowered employees, in an environment of belonging & purpose with uncompromising values, honor and integrity.

Excellence is derived through:

1. commitment to selection,

2. onboarding,

3. certification and leadership development.

**Was Sie inhaltlich mitnehmen:**

- When you have the most talented people on the bus and in the right seats, you will succed in customer engagement.

[MP3 herunterladen](story_docs/story_mp3/2008/zukunft_personal/10092008/praxisforum4/)