Zusammenfassung:The business of business is making a profit. Success lies in gaining and maintaining a competitive advantage in the global marketplace. However, in the global marketplace, competitors have access to the same supplies, financing, technology and HR. The only area in which a company can attain and maintain a competitive global advantage is in the emotional competencies of its HR. The return a company receives on its investment in developing emotional competencies is the balance between the costs of ineffective performance and the benefits of effective, innovative and creative performance.
Was Sie inhaltlich mitnehmen:
- Developing emotional competencies increases performance, cooperation and innovation which equals increased production and profit